Fulfillment Policy

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Our services are delivered on a recurring basis as defined in your proposal and engagement letter. We offer customized accounting and bookkeeping support tailored to your business needs, including (but not limited to) monthly reconciliations, financial reporting, and advisory support.

• Services commence after an executed engagement letter and receipt of any required initial payment or deposit.
   
• Ongoing services are delivered according to the agreed-upon schedule (e.g., monthly, bi-weekly).
   
• Communication is primarily conducted via email, video conference, or secure client portals.

You may cancel your services at any time by providing written notice at least 14 days in advance of your next billing cycle.

• If services are canceled with proper notice, you will not be billed for the next cycle.
   
• If notice is provided after the billing date or within 14 days of the next billing cycle, the cancellation will take effect after the next billing cycle.
   
• We reserve the right to terminate services at any time due to non-payment, breach of agreement, or other significant concerns, with notice.

Due to the nature of professional services and the time-based effort involved, refunds are not offered for completed work within a current billing cycle.

Refunds may only be considered in the following cases:

• A billing error resulting in overpayment.
   
• A double charge or duplicate payment.
   
• Failure on our part to deliver services as outlined in the engagement agreement (as determined on a case-by-case basis).
   

If you believe you qualify for a refund, please contact us at info@riseaccountingllc.com within 7 days of the issue so we can review and resolve your request.